WHAT IF MY ITEM IS NOT AS I EXPECTED
You are more than welcome to return the goods to us for a full refund within 28 days of receipt. Returned goods must be of a saleable condition, unused and in the original undamaged packaging. You will have to pay return postage costs.
WHAT IT MY ITEM ARRIVES DAMAGED
You must contact us immediately so that we can rectify this for you.
WHAT IF I DECIDE TO CANCEL MY ORDER?
If you have placed your order and for whatever reason decide to cancel, please email us as soon as possible at email@example.com
If your goods have not already been despatched, we will cancel the order on your behalf and refund the money paid by the method you paid i.e if you paid by Paypal, you will be refunded by Paypal.
If your goods have already been sent, it is your responsibility to send them back to us at your own cost. Once the goods have been received back in the same condition in which they were sent, the money paid will be refunded by the method you originally paid.
WHAT IF MY ORDER IS DELAYED
If the item you ordered is out of stock, we will contact you within 2 working days to give you the option to cancel your order.
We are having an issue with the online booking ...
Tel. 01904 620587
SHOP OPENING HOURS
Monday to Saturday
10.00 a.m. until 4.00 p.m.
Closed Sundays & Bank Holidays BUT we are open next sunday 29th jan 11-3pm so come and while away the day with tea and biscuits and have a go at embroidery , beading ,tapestry .... £5 a project - all materials included .